The official stuff


All orders are subject to acceptance by us and to the availability of goods or services.
In the event of an item being unavailable an alternative will be suggested.
The contract of sale is formed at the point where we acknowledge and confirm the customer's order.Cancellation is not permissible once this point has been reached.
There is no warranty that any item supplied by us is fit for a specific or particular purpose.
The customer is responsible for ascertaining whether a specific product is suitable for the use intended before order placement.

We make every effort to ensure that all descriptions and prices are both accurate and correct.
The prices shown are a general guide and are in Sterling.
We reserve the right to change prices from time to time.
Confirmed prices will be given at time of order placement.

Our standard terms of payment are payment in full upon order placement and these terms may not be varied unless agreed in writing.
Payment can be made by cash, cheque or credit card or BACS. Card payments are taken through a secure server and most major credit and debit cards are accepted.
In exceptional circumstances where other payment terms are agreed in writing, our terms of payment are payment in full within 21 days of the date of invoice.
The title of goods does not transfer until and unless the goods have been paid for in full.

For single items postage will be charged at a flat rate of £5.95. For carriage costs on multiple and bulk orders, please enquire.
Any stated delivery date is an estimate and we accept no liability for failure to deliver within that estimated time.
We are unable to accept any liability for goods damaged in transit unless the customer advises us in writing within 7 days of the delivery of the goods and provides evidence of the damage in transit.

In the event of any claim that the goods are not to the required and agreed specification and standard the customer must provide full details in writing within 7 days of the delivery of the goods.We will review such claims and, if we agree, will replace goods, refund the price or amend the goods at our discretion.
In the event that any goods need to be returned to us (e.g. rejected or damaged goods) the customer is responsible for returning the goods to us, complete with our packaging and written notification of the defect. We will inspect the goods and, providing we agree with the customer's assessment, will replace or refund at our discretion and refund postage.
If such goods are deemed to be damaged through misuse or abuse we will accept no liability.
When returning goods, the risk for loss, further damage etc remains with the customer who is advised to secure appropriate insurance cover that is applicable until the goods are delivered to us.